Returns & Refunds

Custom-printed packaging is made to order specifically for your brand, so — like most custom manufacturers — we can't accept returns for change-of-mind. What we can do is make sure your order is right before it ever goes to press, and stand behind our work if it isn't.

We prevent problems before printing

• Free digital mockup — every order is proofed and approved by you before production. Nothing prints until you sign off.
• Free dieline & design support — our team checks your artwork for print-readiness and flags issues early.
• Physical sample on request — for color- or structure-critical projects, ask about a physical sample before your full run.

If something's wrong with your order

If your packaging arrives defective, damaged, or materially different from the proof you approved, contact us within 7 days of delivery with your order details and photos. If the error is on our end — a manufacturing defect or a deviation from the approved proof — we'll reprint or refund the affected portion of your order.

What isn't covered

• Errors present in the artwork you approved (typos, low-res images, wrong dimensions).
• Minor color variation within normal CMYK printing tolerances (request Pantone matching or a physical sample if color is critical).
• Change-of-mind on a correctly produced custom order.

Questions before you order? Contact us — we're happy to walk through proofing and quality up front.